R. Murugesan
N.V.Rama Moorthy
| The success of any enterprise depends upon the quality of it, in market-oriented economy. This paper describes the results of a questionnaire survey through psychometric analysis from the commuters on the quality of services and their relative weights, of the attributes that determine the service level of bus transport undertakings. The model uses the theory of fuzzy sets to process the information obtained. A composite index, called level-of-public transport-service (LOPTS) is defined and used to measure the service qualities. This approach is presented with guidelines for rating most of the quality of services, weights among them, fuzzy-set representations of the linguistic grades and fuzzy mathematics, definition of LOPTS and its use in a public transport quality data base. An example is presented to show how the new approach can be employed to analyse data bases generated from a quality survey and this approach is compared with numerical rating approach with single number representation. This proposed approach has shown its potential application to public transport undertaking's for assessing LOPTS. |
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